PAYMENT

All prices are listed in CAD$

Upon registration, payment in full is required in the form of credit card. If you are not able to do so, please reach out to discuss alternative options.
hello@sweetgrassdogs.com

SESSION COMPLETION

All consults and follow-up training sessions expire 6 (six) months after purchase. Any remaining sessions at that time, will be forfeited.

CANCELLATION &
RE-SCHEDULING

For all in-person training, 24 hours notice prior to appointment is required to cancel, otherwise your session and payment is forfeited.*

For all virtual training, 24 hours notice prior to appointment is required to cancel, otherwise you will be subject to a $20 cancellation fee.*

Booking, cancelling, and re-scheduling prior to 24hrs can be done through the Busy Paws Client Portal. Within that window, you must reach out directly at hello@sweetgrassdogs.com or 905-334-5900

*exceptions due to emergencies will be made at the discretion of your trainer.

HEALTH & SAFETY

Any and all dogs participating in training provided by SWEETGRASS DOGS must be up to date on vaccines or have had a recent titre test.

We are happy to work with dogs who have a bite history, but this must be disclosed at time of registration.

PHOTOS/VIDEO

We often take video or photos of clients and/or their dogs during sessions. These may be used for social media or be published in print, electronic or video format.

METHODS

SWEETGRASS DOGS uses positive-reinforcement based training methods. Food will be used as a motivator and reward for your dog during training. We do not use physical “corrections” or corrective tools. For more information check out our FAQs.

Acceptable tools:

• body harness
• head halter
• flat buckle collar
• flat leash (non-retractable)
• muzzle